Collector care
Collector care and order terms.
These terms explain how made-to-order prints, delivery, transit-damage claims, and custom requests are handled. By placing an order, the purchaser agrees to these terms and the site terms.
Made-to-Order Artwork
All Images by Brandon prints are produced to order as ChromaLuxe metal prints and include a frame mount for hanging. Standard offerings are 18 × 24, 20 × 30, and 24 × 36 inches. Requests for non-standard dimensions require a written quote and are not accepted until the quote is approved in writing.
Production, Shipping, and Delivery
Production begins after payment has been accepted. Listed print prices include standard shipping. Most orders are expected to arrive within 12–16 business days after purchase. This is an estimate, not a guaranteed delivery date; weather, carrier delays, destination, and production conditions may affect timing. If an order cannot be fulfilled within the stated timeframe, Images by Brandon will contact the purchaser about the available next steps.
Transit Damage; Notice and Documentation
The purchaser must inspect the shipment promptly upon delivery and before the print is installed, displayed, altered, or discarded. Any transit-damage claim must be reported to Images by Brandon promptly after delivery by email at brandon@imagesbybrandon.com. Please provide clear photographs of the damaged print, the exterior and interior of the shipping carton, and all original packing materials.
Preserving a Damage Claim
The purchaser must retain the damaged print, shipping carton, and all packing materials until the claim is resolved or Images by Brandon provides written disposal instructions. Damage reported after a print has been installed, displayed, altered, or discarded may not be eligible for a carrier or production claim. Failure to preserve the shipment and supporting documentation may impair or prevent a claim.
Claims Resolution
After receiving the required notice and documentation, Images by Brandon will review the matter and submit a claim to the carrier or production partner when appropriate. Any replacement, refund, or other resolution will be determined after review of the claim and in accordance with applicable law.
Cancellations and Returns
Because each print is made specifically for the purchaser, cancellations or changes cannot be guaranteed after production has begun. Returns and exchanges are not accepted for preference, sizing, or change-of-mind reasons, except where required by applicable law or expressly approved in writing by Images by Brandon.
Custom Orders
Custom-size requests are quotes, not orders, until the purchaser accepts the quote and completes payment. Custom-size orders are final once production has begun. Before approving a custom order, purchasers are responsible for confirming artwork, dimensions, crop, finish, hanging requirements, and shipping information.
Questions Before Purchase
Questions about scale, finish, custom dimensions, shipping, or an existing order may be submitted through the contact form or by email to brandon@imagesbybrandon.com.